Frequently Asked Questions

How can I pay for my purchases?
How do you ship my purchases?
What if I need return my purchase?
Does HDM keep my personal information secure?

Payment Policy

All of our payments are processed utilizing PayPal.  PayPal securely processes all their online transactions.  [Please visit PayPal’s website directly to learn more about their security measures and Purchase Protection.]  PayPal accepts numerous forms of payments.  You can pay online with your PayPal balance, Bill Me Later®, bank account, or credit card including VISA, MasterCard, Discover and American Express.  You do not have to have a PayPal account to make a purchase with High Desert Minerals.  Please note High Desert Minerals does not accept Cash on Delivery (COD) orders.  If you have any questions about our payment policy, please do not hesitate to contact us directly.

*For more information about PayPal and their policies, please visit their website directly at www.PayPal.com.

Solution Graphics

Shipping Info

Shipping & Delivery Policy
Our standard shipping is provided through the United States Postal Service (USPS).  Purchases ordered with Ground Shipping will be sent via USPS Priority Mail and should arrive at their destination within 3-5 business days from date of shipment.  Purchases ordered with Express Shipping will be sent via USPS Express Mail and should arrive at their destination within 1-2 business days from date of shipment.  All purchases will be shipped with insurance and will be able to be tracked online using the tracking code provided in your order confirmation statement.  Should you have a shipping preference or if there are any specific delivery details we should know, please let us know when placing your order.

We encourage you to provide us with a physical address (street address) to ship purchases to.  Additionally, purchases for which we are given incorrect or incomplete addresses information cannot be guaranteed to arrive within the designated timeframe.

Within the Continental United States, should you not receive your purchase within two weeks of receiving confirmation that your order has been shipped, please contact us by phone or email, so that we can track your shipment.

Shipping Response Time
High Desert Minerals is a small business, and the folks who fill and ship the orders are also the ones responsible for tracking down and procuring new specimens, along with displays and sales at mineral shows in the Pacific Northwest.  So, there are times, especially during our fairly short summer, when we may be a little slow in getting orders “out the door.”  However, we are never far from our laptop, and will try to give you an estimate of when we will ship, as soon as we receive your order.

Please be advised that all holiday orders should be made no less than 10 business days prior to the holiday for which you would like the purchase to arrive.  High Dessert Minerals cannot guarantee holiday arrival for purchases made too close to high-traffic holidays such as Christmas and Hanukkah.

Continental US Shipping Rates

Total Purchase Amount

Ground Shipping

Express Shipping

$0.00 to $15.00

$7.00

$21.00

$15.01 to $50.00

$14.00

$42.00

$50.01 to $80.00

$20.00

$60.00

$80.00 and above

$25.00

$75.00

*Please contact us by phone or email for shipping rates to Alaska, Hawaii, or US Territories outside of the continental United States.

Oversized or heavy orders may require extra shipping charges.  If your purchase does not fit into the shipping rates listed above for some reason, we will contact you immediately via phone and/or email upon receiving your order.

International Shipping
Even when carefully packed in good containers, specimens shipped outside the United States too often arrive damaged, or disappear altogether.  To prevent this, specimens mailed to foreign destinations will be sent via the United States Postal Service and registered and insured at the buyer’s expense.  Should the buyer reside in a country which does not accept registered packages, the specimens will be insured only.  These costs will also be reflected in the invoice.

Delivery to APO/FPO Addresses
All shipments to a military address ( APO or FPO ) will be sent via USPS First-Class Mail.  Priority Mail is a non-guaranteed method of shipping to these types of addresses.  High Desert Mineral s is not responsible for packages lost, stolen or otherwise missing.  First-Class Mail packages are normally delivered within 3 to 5 days.  However, please allow up to 2 weeks for delivery.


Returns and Refunds

High Desert Minerals is proud to have a generous return policy.  We want happy customers!  Satisfaction with your purchase is guaranteed; however, no return will be accepted without prior approval.  If a specimen arrives damaged or you are not happy with what you have received, you may return the item or the entire shipment and we will provide you with a full credit or refund less the shipping charges.  No shipping charges, to or from, will be refunded.  If you wish to return an item, please call or e-mail us for approval.


Privacy Policy

Communications with this Site
Any communication or other content that you transmit to this Site, whether by e-mail, posting, uploading, or otherwise, will be treated as non-confidential and non-proprietary.  By transmitting content to this Site, you automatically grant to High Desert Minerals a royalty-free, perpetual, irrevocable and non-exclusive license to use, reproduce, modify, publish, edit, translate, distribute, perform and display that content alone and as part of other works in any form, media, or technology whether now known or hereafter developed, and to sublicense such rights.  You agree that High Desert Minerals and its affiliates are free to use any ideas, concepts, know-how, or techniques contained in any content that you transmit to this Site for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products, and that High Desert Minerals need not provide any compensation or acknowledgment to you in exchange for any such use.

You agree not to transmit to this Site any unlawful, threatening, libelous, defamatory, obscene, scandalous, pornographic, or profane content, or any other content that could constitute or encourage conduct that would violate any law. High Desert Minerals and its affiliates will fully cooperate with any law enforcement authorities or court order requesting or directing High Desert Minerals and its affiliates to disclose the identity of, help identify, or locate, anyone transmitting any such content.

High Desert Minerals and its affiliates may pre-screen or monitor content transmitted to this Site by third parties.  If notified, High Desert Minerals and its affiliates may investigate an allegation that content transmitted to this Site is in violation of the Terms and Conditions and determine whether to have the communication removed from this Site.  However, High Desert Minerals and its affiliates are under no obligation to remove content transmitted by third parties from this Site and assume no responsibility or liability arising from or relating to any such content, including but not limited to any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained therein.  High Desert Minerals and its affiliates assume no responsibility or liability for any actions or content transmitted by or between you or any third party within or outside of this Site.

The Information We Collect
At our Site, you may now or in the future be able to order products, enter contests, vote in polls or otherwise express an opinion, subscribe to one of our services such as our online newsletters, or participate in one of our online forums or communities.  The types of personally identifiable information that may be collected at these pages include: name, address, e-mail address, telephone number, fax number, credit card information, and information about your interests in and use of various products, programs, and services.

At certain parts of our Site, only persons who provide us with the requested personally identifiable information will be able to order products and services or otherwise participate in the Site's activities and offerings.

We also may collect certain non-personally identifiable information when you visit many of our web pages such as the type of browser you are using (e.g., Netscape, Internet Explorer), the type of operating system you are using, (e.g., Windows XP or Mac) and the domain name of your Internet service provider (e.g., AOL, Earthlink).

How We Use the Information
We may use the information you provide about yourself to fulfill your requests for our products and services, to respond to your inquiries about our offerings, and to offer you other products, advertisements, programs or services that we believe may be of interest to you.  We sometimes use the non-personally identifiable information that we collect to improve the design and content of our Site and to enable us to personalize your Internet experience.  We also may use this information in the aggregate to analyze Site usage, as well as to offer you products, programs, or services.  We may disclose personally identifiable information in response to legal process, for example, in response to a court order or a subpoena.  We also may disclose such information in response to a law enforcement agency's request.

Agents and contractors of High Desert Minerals who have access to personally identifiable information are required to protect this information in a manner that is consistent with this Privacy Notice by, for example, not using the information for any purpose other than to carry out the services they are performing for High Desert Minerals.  Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you that personally identifiable information that is collected will never be disclosed in a manner that is inconsistent with this Privacy Notice.  However, we will take every possible precaution to prevent this from happening.

We may on occasion combine information we receive online with other information and outside records to enhance our ability to market to you those products or services that may be of interest to you.  If you prefer not to receive marketing information from this Site, you may follow the "unsubscribe" instructions provided on any marketing e-mail you receive from this Site.  For more information, please see the "Opt-Out" provision listed below.

Finally, High Desert Minerals will not use or transfer personally identifiable information provided to us in ways unrelated to the ones described above without also providing you with an opportunity to opt out of these unrelated uses.

Collection of Information by Third-Party Sites and Sponsors
Our Site may contain links to other sites whose information practices may be different than ours.  Visitors should consult the other sites' privacy notices as we may not have control over information that is submitted to, or collected by, these third parties.

Personal Information
You are under no obligation to provide us with any personal information requested by our Site, but without it we may not be able to fulfill some types of requests.  If you do not want your personal information collected, simply do not submit it through the Site.  We may share anonymous aggregated data with other companies that we do business with for market research purposes.  For example, we may report to an affiliate that a certain percentage of our Site's users are between the ages of 30-35.

Data Collected Automatically
When you visit our Site, your Internet browser will automatically send us your Internet Protocol ("IP") address and information such as the type of browser you use, the date and time you accessed our Site, and the IP address of the Web site from which you linked to our Site.  We may use this information to give you access to the Site, to tailor your experience on our Site, to display content customized to your preferences, and to otherwise administer the Site.  Like many companies, we may store information on your computer in the form of a "cookie".  A cookie may tell us whether you have visited our Site before and what pages on our Site you have viewed.  The cookies we use do not collect any personal information about you, provide us with any way to contact you, or extract any information from your computer.  With most Internet browsers, you can erase cookies from your hard drive, block all cookies, or receive a warning before a cookie is stored on your computer.  Please refer to your Internet browser's instructions or Help Screen to learn more about these options.

No Collection of Personal Data from Children
High Desert Minerals will not knowingly: (1) collect any information from minors without their parent's or guardian's consent, or (2) provide any personal information collected from children to any third party.

Opt-Out
High Desert Minerals may send you information that you request or respond to e-mails you send us.  If you would prefer not to receive direct communications from us, you can opt out of this at the time of information collection.

Review and Correction of Your Information
If for any reason you are concerned that the personal information about you that is maintained by High Desert Minerals is incorrect, please contact us by e-mail at highdesertminerals@gmail.com and we will be happy to update or remove your personal information accordingly.  We may continue to retain your information in our files due to technical and legal requirements, constraints related to the security, integrity and operation of our Site or to resolve disputes.

Links
Our Site may offer links to other sites. We encourage our users to be aware when they leave our Site to read the privacy and other policies of the sites they visit.  Please be aware that we are not responsible for other companies' policies or practices.

Other Sites
This Site may contain links to third party Web sites.  These links are provided solely for your convenience.  High Desert Minerals and its affiliates do not endorse the content of any such third party Web site, have not reviewed all material linked to any such site, and are not responsible for the content of any such site.  Your accessing and viewing of any such third party site is conducted at your own risk.

Security
High Desert Minerals has taken steps to make all information received from our on-line visitors as secure as possible against unauthorized access and use.  All information is protected by our security measures, which are periodically reviewed and updated.  Please be aware, however, that it may be possible for others to read messages that you send over the Internet, so do not send any information by e-mail that you would like to keep confidential.

Amendment of Policy
High Desert Minerals approaches Internet communications with a strong commitment to individual privacy rights and concerns.  We reserve the right to amend this Privacy Policy at any time with or without notice.  Please check this page periodically for changes.

General
High Desert Minerals makes no claims that the content of this Site is appropriate or may be downloaded outside of the United States of America.  If you access this Site from outside of the United States of America, you do so at your own risk and are responsible for compliance with the laws of the country or other territory in which you are located.  References to a particular product or service do not imply that High Desert Minerals and its affiliates intend to make such products or services available in all countries.  If any provision of the Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of any such provision shall not affect the validity of the remaining provisions of the Terms and Conditions, which shall remain in full force and effect.  No waiver of any provision of the Terms and Conditions shall be deemed a further or continuing waiver of any such provision or any other provision.

Contacting Us

If you have any questions about our Terms and Conditions of Use / Privacy Statement, and/or the practices of this Site, please contact us by e-mail at highdesertminerals@gmail.com.